Refund Policy

Return Process

  • Returns are accepted only for damage or manufacturing defects in case of semi stitched.
  • Returns are only accepted only for ready to wear lehenga set only on damage or manufacturing defects.
  • Exchange requests must be raised within 24 hours of receipt. Exchanges are subject to availability and confirmation by Panchhi team. No additional charge for like-for-like exchanges; charges apply for different sizes/designs or alterations.
  • Did not like the fit then return is not accepted.
  • Also shoot & actual product varies little due to device variation not totally different.
  • Return Period: You can return items within 3 days of delivery.
  • Product Condition: Products must be in original condition and include all labels & tags intact.
  • Return Conditions: Returns are only accepted for items that are damaged, defective, or significantly different from the online description or shoot.
  • Yes, Products purchased during sale/offer will be eligible for an exchange only.
  • Below is the form for Return process;

How to Raise a Return Request

  • Return Request: Once you raise the return request, we will arrange pickup for the product.
  • Quality Check: The pickup agent will conduct a quality check of the product.
  • Refund Initiation: Upon successful pickup, we will initiate your refund once we receives product physically.
  • Refund Timeline: We would process your refund once we receives after that within 5 working days.
  • Domestic prepaid orders: refunds (where applicable) processed within 5 to 7 business days after we receive and approve the returned product
  • Refunds may be issued as credit note or voucher, store credits are valid for 6 months
Option of exchange,voucher,credit note etc, for mentioned in this form

Cancellation & Refund Policy

  • Cancellation before Dispatch:
    You may cancel your order within12 hoursof order placement for a 100% full refund of your advance deposit.
  • Cancellation After Dispatch: Once the package is handed over to our shipping carrier, the advance deposit becomes strictly non-refundable

Damage,Defective or Wrong Product Received

  • If your product arrives damaged or differs from what you ordered, you must still accept the delivery from the courier agent.
  • Do not refuse the package. Instead, accept it and immediately document the issue.
  • You must report the issue to our customer support team at info@houseofpanchhi.com or WhatsApp us at +91 9574860202 within 24 hours of delivery.
  • Mandatory Proof: You must provide an unedited, continuous unboxing video showing the shipping label clearly and the defect to qualify for a free replacement or complete refund.