Book an Appointment

Return Process

• Returns are accepted only in cases of damage or manufacturing defects in semi-stitched outfits.
• Ready-to-wear lehenga sets are eligible for return only in cases of damage or manufacturing defects.
• Exchange requests must be raised within 24 hours of receipt. Exchanges are subject to availability and confirmation by the Panchhi team. No additional charge applies to like-for-like exchanges; charges apply for different sizes, designs or alterations.
• Returns are not accepted if the customer does not like the fit.
• The shoot and the actual product may vary slightly due to device variations, but will not be completely different.

Return Period: Items may be returned within 3 days of delivery.

Product Condition: Products must be in their original condition, with all labels and tags intact.

Return Conditions: Returns are accepted only for items that are damaged, defective or significantly different from the online description or shoot.

Products purchased during a sale or offer are eligible for exchange only.

How to Return a Product

Please complete the return form above.

Refund Process

• Return Request: Once you raise a return request, we will arrange pickup for the product.
• Quality Check: The pickup agent will conduct a quality check of the product.
• Refund Initiation: Following successful pickup, we will initiate your refund once we physically receive the product.
• Refund Timeline: We will process the refund within 5 working days after receiving the product.
• Domestic prepaid orders: Where applicable, refunds are processed within 5–7 business days after we receive and approve the returned product.
• Refunds may be issued as a credit note or voucher. Store credits are valid for 6 months.

Cancellation & Refund Policy

• Cancellation before dispatch: You may cancel your order within 12 hours of placing it for a 100% refund of your advance deposit.
• Cancellation after dispatch: Once the package is handed over to our shipping carrier, the advance deposit becomes strictly non-refundable.

Damage, Defective or Wrong Product Received

• If your product arrives damaged or differs from what you ordered, you must still accept delivery from the courier agent.
• Do not refuse the package. Instead, accept it and immediately document the issue.
• Report the issue to our customer support team at info@houseofpanchhi.com or WhatsApp +91 9574860202 within 24 hours of delivery.
• Mandatory Proof: You must provide an unedited, continuous unboxing video clearly showing the shipping label and the defect to qualify for a free replacement or complete refund.