Frequently Asked Questions

1. How Do I Place An Order?

There are 3 Easy steps!
Step 1. Select an item you like and add it to your shopping cart
Step 2: Proceed to the checkout page
Step 3: Choose the shipping method (prepaid/cod) and fill your data in the required details That’s it, you are done!


2. How Will My Order Be Delivered To Me?
We have tied up with reputed courier companies who will deliver the product to your doorstep within 7 working days. Delivery time varies in urban and non-urban Pin codes. (You can track your order through the order link)


3. How Will I Know If an Order Is Placed Successfully?
Once your order is placed, you will receive a confirmation email or Message with your order details. Also, you got a confirmation call from the House of Panchhi team.


4. How Do I Check The Status Of My Order?
Your order status is updated via email at every step. Once your order is placed you would receive an email with your order details.


5. I Am Placing An Order As A Gift To My Loved One. Will She Receive The Price Tags And Invoice?
You must inform us after placing the order. So we accordingly message forward to the packing department. We entertain this service for prepaid orders only.
For International We would not be able to send parcels from India, with a lower invoice or declare it as a Gift. We abide by the rules of the country and do not follow such practices.


6. Can I Add an Item to my Order after I Have Placed the order?
No, you have to place another order.


7. What Payment Methods Do You Accept?
We accept payments via a range of payment methods:
Cash on Delivery (COD)
PAYTM wallet
UPI
Google Pay
Bank Transfer
NEFT
Credit Card/Debit Card


8. How Can I Pay If COD Option Is Not Available On My Address?
No problem, you can pay using your card or through net banking.


9. Is there any discount for the first shopping?
Yes, you can use PANCHHI249 to get 249 rupees off on your first order


10. What Should I Do If My Payment Fails?
Call us on our customer care number +91 95748 60202 or Email us on contact@houseofpanchhi.com and we will help you with the your order.


11. How would my refund be issued, once my order is cancelled?
Refund would be issued using the same mode of payment, used while placing the order. You could also choose to receive a gift voucher instead of the refund that can be used to place another order, in the same e store.


12. I do not like a product that I received, Can I return this product?
We would be able to accept returns for all eligible products. Please check the (Mention link for the return policy) to understand if the product that you ordered is eligible for return.


13. How do prepaid deliveries work?
For the prepaid orders we provide special logistics in India. This is providing faster deliveries. Also, the non-serviceable areas can provide the facility for the prepaid orders towards India.


14. Does House of Panchhi Own Stores offline?
Yes! House of Panchhi is a reputed brand having roots in south Gujarat. We have an offline store in Surat at 106 to 109, Vidhata Industries Div-3, Vareli., Kadodara Road, Surat, Gujarat- 394325.


15. How can I order a customizing outfit?
Only prepaid orders will be taken for customizing outfit. House of panchhi team will contact you for the pattern and the measurements and House of panchhi will except your order.


16. Do you deliver outside India?
Yes! We deliver across the globe

 

17. What do you mean by Custom duty Charges?
Custom duty is a kind of indirect tax which is levied on the import and export of goods of international trade. A duty levied by the government in relation to imported items is referred to as import duty. The custom duty charges are decided, solely by the local government of the receiver. The weight of the package, the value and the dimensions or other criteria, play a role in determining the custom duty/ local taxes/ VAT on the package.


18. How would my refund be issued, once my order is cancelled?
Refund would be issued using the same mode of payment, used while placing the order. You could also choose to receive a gift voucher instead of the refund that can be used to place another order, in the same e store.

19. What is Blouse Stitching Option when I buy a Lehenga?

Blouse is the quintessential Lehenga Blouse that women have been pairing with their lehenga ever since the lehenga Blouse came into existence.
A Designer Blouse features with Designers necklines such as deep round neck, square neck, scoop neck, sweetheart neck, High Neck, Halter-neck Blouse Design, deep V-neckline, Peplum Style, Collar neck bouse design etc.

Designer Blouse can be made using traditional Lehenga Blouse stitching techniques with conventional seams, i.e., darts and waist belt at the front, as well as featuring princess seam or just simple darts.
Depending upon the design of the Lehenga Blouse and personal preference, the hooks can be at the front or back. Darts and waist-belt at the front ensure proper fit of the Lehenga Blouse.
A Designer Blouse Back Features like tassel tie-up back, criss-cross back designs, Tie Back, Bow back blouse etc.

20. How to take a measeurements for the Blouse and Lehenga?

Here below mentioned step by step guide on how to take Measurements.

BUST


Wrap the tape around the fullest part of your bust and centre the tape on your back so it's level all the way around.

*tips
This isn't your bra size!
Your arms should be relaxed, and down at your sides.
Wear the bra you're planning to wear with your dress when taking this.

WAIST 


Run tape around natural waistline, keeping tape parallel with floor. Bend to one side to find natural indentation in torso. This is your natural waist.

HIPS


This is a measurement around the fullest part of your buttocks.
Wrap tape around the fullest part of your hips, which is usually 7-9" below your natural waistline. Keep tape parallel with floor all the way around.

HOLLOW TO HEM


This is the distance from your hollow to the hem of the dress.

*Hollow to Floor + Shoe Height.
Hold the measuring tape at your hollow while a friend pulls it down to the length you want your dress.

*tips
When taking this measurement, stand straight with your feet together without wearing shoes. We define knee length as the area just below your knee caps. Measuring too high may result in a dress that is too short.

BACK SHOULDER WIDTH 


Place the tape on "top" of the shoulders, measure from the edge of the left shoulder across to the prominent neck bone located at the center of the back of the neck continuing to the edge of the right shoulder.

UNDER BUST


Wrap the tape around your rib cage right below your bust. Make sure the tape is level all the way around.

*tips
When taking this measurement, your arms should be relaxed and down at your sides.

MID-SHOULDER TO BUST POINT (Dart Point) 

This is the measurement from your mid-shoulder where your bra strap naturally sits down to your bust point (nipple). Please wear your bra when taking this measurement. With shoulders and arms relaxed, measure from mid-shoulder point down to the nipple.


*tips
Measure with shoulder and neck relaxed.
Please wear your bra when taking this measurement.

ARM CIRCUMFERENCE (Sleeve Opening)

This is a measurement around the fullest part of your upper arm.


*tips
Measure with the muscle relaxed.

ARMSCYE (Armhole Around)


This is the measurement of your armhole.
In order to take your armscye measurement, you must wrap the measuring tape over the top of your shoulder and around under your armpit.

SLEEVE LENGTH


This is the measurement from your shoulder seam to where you would like your sleeve to end. Measure from your shoulder seam to desired sleeve length with your arm relaxed by your side to get the best possible measurement.


*tips
Measure with your arm slightly bent.

WRIST (Sleeves Opening)


This is a measurement around the fullest part of your wrist.