We have a Liberal Returns Policy
- Any complaint with regards to damage, fit / size, different product should be reported by filing the Feedback Reporting Form or by calling at +91-8469158553 within 48 hrs of the receipt of the products. It is mandatory to upload the digital picture of the garments highlighting the problem area and the original tags
- You can send back the item you have purchased to us in its original condition and tags in the same package within 7 days. Returns reported beyond 7 days are not eligible.
- Products reported for returns will be verified using the images uploaded by the customer in the form along with the original tag image.
- Returns are accepted upon successful submission of the Form, available under our returns policy page, within 7 days from the date of receipt of the product.
- We recommend you to use your respective local postal services with tracking details only, in order to return. Only in case of an error from HousofPanchhi, share the return shipping receipt to get the return charges reimbursed.
- It’s mandatory to report the issue within 48 hrs to the Customer Care team (firstname.lastname@example.org) by uploading the images/pictures of the product you wish to return showing clearly the problem area and the Presence of original tags which is must in the Form.
- Orders for fabrics are not eligible for returns as per our returns policy, since fabrics are cut based on the customers request and hence cannot be returned unless a different fabric or a damaged fabric was sent.
Steps to Return
Step 1: (Mandatory) : Fill the self explanatory Feedback Reporting Form to initiate the returns within 7 days from the date of receipt of the products.
Step 2: Select the reason for the return along with product images with tags. Ensure that the images of the problem areas because of which you wish to return are also attached.
Step 3: Our feedback expert will review the submitted feedback reporting form and revert within 48 hrs with the most viable solution!
- Returns reported & initiated post 7 days from the day of delivery of the product will not be eligible for returns.
- Customers are requested to attach the product images in the right manner while uploading in the Returns authorization form according to the reason selected for the return
Refund on Returns
- At any point of time, refunds will not exceed the actual value of the product cost.
- For orders placed using Bank Transfer as a method of payment, refunds will be issued only as Gift Vouchers in full, without any deductions.
Upon identifying that the products were returned for the following reasons -
- Refund on returns from Canada & Europe will not include the custom charges which were initially paid by Panchhi Fashion at the time of delivering the product, as the duties paid were to the local government.